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INDUSTRY LEADING
LOGISTIC FIRM
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Frequently Asked Questions
Most frequent questions and answers
What services does Transprex offer?
Transprex offers a range of shipping and logistics services, including air freight, sea freight, truck freight, warehouse service, customs brokerage, and more. Visit our website to learn more about our services.
How do I request a quote for a shipment?
You can request a quote for a shipment by filling out our online form or contacting our customer support team by phone or email. We will provide you with a competitive price based on the type and size of your shipment, as well as the distance it needs to travel.
How do I track my shipment?
We provide real-time tracking and visibility of your shipment through our website or mobile app. Simply log in to your account to view the status of your shipment.
What are your hours of operation?
Our customer support team is available to assist you 24 hours a day, seven days a week. You can contact us by phone or email at any time, and we will respond to your inquiry as soon as possible.
What types of payment do you accept?
We accept a variety of payment methods, including credit cards, wire transfers, and electronic funds transfers. Contact our customer support team for more information on payment options.
Do you offer insurance for shipments?
Yes, we offer insurance for shipments to protect against loss or damage during transit. Contact us for more information on our insurance options.
What is your cancellation policy?
You may cancel your shipment at any time prior to the pickup date. However, cancellation fees may apply depending on the timing of your cancellation. Contact us for more information on our cancellation policy.
Do you offer customs brokerage services?
Yes, we offer customs brokerage services to help facilitate the clearance of your goods through customs. Contact us for more information on our customs brokerage services
What sets Transprex apart from other shipping companies?
At Transprex, we are committed to providing our customers with the best possible shipping and logistics experience. We offer a range of services to meet your unique needs, and we are dedicated to providing excellent customer service and reliable, cost-effective solutions.